Refund policy
Refund & Return Policy
At Carteil, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, uninstalled, and in their original packaging with all accessories included.
- Customized or modified body kits are non-returnable.
- Return shipping charges are the customer’s responsibility unless the product is damaged, defective, or incorrect.
- ➡️ Once we receive your return, the refund process will begin within 7 business days and the amount will be credited to your original payment method within 7 business days.
- 🔁 Replacement for eligible products will be arranged within 5–6 working days of receiving your return request, the replaced product will be delivered 7 working days
To initiate a return, please email us at officecarteil@gmail.com with your order number and reason for return. Our support team will assist you promptly.
Refunds
- Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
- If approved, the refund will be processed within 7 business days and credited to your original payment method within 7 business days
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- Shipping fees (if applicable) are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. We will arrange for a replacement or a full refund at no extra cost.
Need Help?
For any questions about returns, refunds, or exchanges, feel free to contact us at:
📧 officecarteil@gmail.com